At Freight Forwarders Hub, we prioritize the privacy and security of our customers, partners, and employees. This Privacy Policy outlines how we collect, use, store, and protect your data as part of our global shipping and logistics operations. Effective as of April 7, 2025.

1. Information We Collect

We collect the following types of data to provide and enhance our services:

• Personal Information: Name, email address, phone number, billing and shipping addresses provided during account creation, order placement, or customer inquiries.
• Shipment Data: Details such as shipment origin, destination, contents, weight, and tracking information.
• Payment Information: Credit card details, bank account information, or other payment methods processed through secure third-party gateways.
• Usage Data: Website interactions, IP addresses, browser type, and device information collected via cookies and analytics tools.
• Business Data: Company name, tax ID, and contact details for corporate clients.

2. How We Use Your Information

We process your data for the following purposes:

• Service Delivery: To process orders, arrange shipments, provide tracking updates, and manage customs clearance.
• Customer Support: To respond to inquiries, resolve issues, and improve user experience.
• Legal Compliance: To meet regulatory requirements, including tax, customs, and international trade laws.
• Marketing: To send promotional offers, newsletters, or service updates (opt-in required; unsubscribe available).
• Analytics: To analyze trends, optimize operations, and enhance website functionality.

3. Data Sharing and Third Parties

We may share your data under strict conditions:

• Service Providers: With trusted partners (e.g., carriers, customs brokers, IT vendors) who assist in fulfilling our services, all bound by data protection agreements.
• Legal Obligations: With government authorities or law enforcement when required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred with prior notice and consent where required.
• No Selling: We do not sell your personal information to third parties for marketing purposes.

4. Data Security Measures

We employ industry-leading safeguards to protect your information:

• Encryption: SSL/TLS encryption for data in transit and AES-256 encryption for data at rest.
• Access Controls: Role-based access limited to authorized personnel with multi-factor authentication (MFA).
• Monitoring: Continuous monitoring for threats and regular security audits by third-party experts.
• Incident Response: A dedicated team to address and mitigate any data breaches, with prompt notification to affected parties as required by law.

5. Your Privacy Rights

Depending on your location, you may have the following rights under laws like GDPR (EU), CCPA (California), or other regulations:

• Access: Request a copy of your personal data we hold.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request erasure of your data (subject to legal retention requirements).
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Opt out of marketing communications or object to processing based on legitimate interests.

To exercise these rights, contact our Data Protection Officer at support@freightforwardershub.com. We will respond within 30 days, or as required by law.

6. International Data Transfers

As a global company, your data may be transferred to countries outside your jurisdiction. We ensure compliance with international frameworks (e.g., EU-US Data Privacy Framework) and use Standard Contractual Clauses (SCCs) to protect cross-border transfers.

7. Data Retention

We retain data only as long as necessary:

• Active Accounts: Personal and shipment data is kept while you use our services.
• Post-Service: Data is retained for 5 years to comply with tax, customs, and legal obligations, then securely deleted.
• Marketing Data: Retained until you unsubscribe, then promptly removed.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality (e.g., login, cart).
• Analytics Cookies: Track usage patterns via tools like Google Analytics (anonymized where possible).
• Marketing Cookies: Deliver tailored ads (optional; consent required).

Manage preferences via our Cookie Settings page.

9. Children’s Privacy

Our services are not directed to individuals under 16. If we inadvertently collect such data, we will delete it upon notification.

10. Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted here with the effective date, and significant changes will be communicated via email to support@freightforwardershub.com subscribers or a website banner. Last updated: April 7, 2025.

11. Contact Us

For questions, concerns, or to exercise your rights, reach our Data Protection Officer:

• Email: support@freightforwardershub.com
• Phone: 14422228911
• Mail: Freight Forwarders HQ