Return Policy | Freight Forwarders Hub - Shipping & Logistics

Freight Forwarders Hub Return Policy

With 23 years of logistics expertise, we ensure a transparent and fair return process for your peace of mind.

Key Policy Highlights

Eligibility Criteria

Returns accepted within 30 days for damaged, lost, or misdelivered shipments, subject to verification.

Simple Process

Initiate returns effortlessly with our dedicated support team and clear, step-by-step guidance.

Prompt Refunds

Approved refunds processed within 14 business days, ensuring swift financial resolution.

Return Policy - Freight Forwarders Hub Logistics
Secure and reliable return handling
Our Promise

Return Policy Details

Since 2002, Freight Forwarders Hub has been committed to excellence. Our return policy reflects this by offering clear terms and reliable support for all shipping and logistics services.

  • Applicable Services: Covers freight forwarding, warehousing, customs clearance, and transportation.
  • Return Conditions: Valid for shipments that are damaged, lost, or delivered incorrectly, with proof of issue required.
  • Non-Returnable Items: Perishable goods, hazardous materials, and custom orders (unless otherwise specified).
  • Get in Touch: Email us at support@freightforwardershub.com or call 14422228911.

Your Return Journey

Step 1: Submit Request

Notify us within 30 days via email or phone, providing order number and issue details.

Step 2: Review & Approve

We assess your claim within 48 hours, verifying documentation and shipment status.

Step 3: Arrange Return

Receive a prepaid label or scheduled pickup, tailored to your location and shipment type.

Step 4: Inspection

Goods are inspected within 5 business days upon arrival at our facility.

Step 5: Resolution

Receive a refund or credit within 14 business days of approval.

Frequently Asked Questions

Shipments that are damaged, lost, or incorrectly delivered within 30 days of receipt, supported by evidence such as photos or tracking details.

From initiation to resolution, the process typically spans 7-21 business days, depending on shipping and inspection times.

Yes, if the return results from our error (e.g., damage in transit or misdelivery). Otherwise, return shipping costs may apply.

Yes, subject to the same 30-day window and conditions. Additional customs duties or fees may apply, depending on the destination.

For urgent cases, contact us immediately. We prioritize time-sensitive returns to minimize disruption.

Have Questions About Returns?

Our 24/7 support team is ready to assist. Start your return or get answers today.

Contact Support